Cart is empty At Scents N Saga, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return policy from the date of receipt.
Eligibility for Returns:
- Timeframe: You have 15 days from the date you receive your order to initiate a return.
- Condition: Items must be returned in their original, unused condition, with all packaging and tags intact.
- Non-Returnable Items: Due to hygiene reasons, certain items, such as opened fragrance products, may not be eligible for return.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team at support@scentnsaga.com to request a return. Please include your order number and the reason for the return.
- Return Instructions: Our team will provide you with instructions and a return shipping label if applicable.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective item.
- Shipping Fees: Original shipping fees are non-refundable.
Refund Process:
- Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
- Refund Timeframe: Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.
Exchanges:
- Availability: We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Contact Us:
If you have any questions or need assistance with your return, please contact our customer service team at support@scentnsaga.com. We are here to help ensure that your experience with Scents N Saga is as smooth as possible.